What are ProTrain F3’s hours of operation?
Pro-Train office staff is available
Monday 10am – 6pm
Tuesday 10am – 5pm
Wednesday 10pm – 6pm
Thursday 10am – 5pm
Friday 10pm – 6pm
During business hours we are available to answer inbound calls or answer emails. In the instance that you are pushed to voicemail due to heavy call volume, please leave us a detailed message and we will respond as soon as we become available (usually within a couple of hours /at most the next business day). Our kitchen and production staff works around the clock.
Do ProTrain meals contain sodium?
Trace amounts of sodium will always be present in certain meats where it is naturally occurring. If we do use sodium we only Himalayan Crystal (pink) salt or in some cases light sea salt. In certain custom situations we can utilize salt substitutes as well.
What are ProTrain’s delivery days?
Local pick-up and local delivery is available on Mondays, Wednesdays, and Fridays, with the exception of a few holidays. Customer service is important to us and we will make every effort to deliver your meals on the designated delivery date. In the event of unforeseen circumstances, please be assured that will do our best to get your orders to you as soon as possible.
*If you are out of our local delivery range, please call our office for a customer quote for shipping.
What are ProTrain’s delivery options?
Local Pick-up: If you prefer to pickup your order just come by our kitchen located @ 4747 Manzanita Ave. Carmichael, CA. 95608. Pickup times are Monday, Wednesday & Friday from 10am to 6pm.
Local Delivery: (Greater Sacramento Markets) – $10 FLAT FEE
We also offer local delivery within the greater Sacramento area. If you choose this option there is a $10 delivery charge and your order will be dropped off at your doorstep between 1:00 AM – 7:00 AM and will be waiting for you first thing in the morning. After our drivers visit your doorstep with your delivery they will send a picture of the bag and a text message identifying that the delivery had been made, and where it was securely placed.
As you set up your account there are somethings you will want to be sure to identify to help us offer you’re the best service possible. Be sure identify in the notes section any place you would specifically want your delivery placed, or if you would like us to call the number on your account to gain access to your gated community. If you do live in a gated community be sure to also identify your gate code. We are delivering in the early morning hours, and our driver are instructed to call the phone number on file if they do not have a gate code. We would like to avoid making this call. However, if we cannot gain access to your community after making a phone call we will return you food back to our walk-in at 4747 Manzanita Ave, Carmichael, CA 95608 and it will be available for pick up every day from 10am to 6pm. If we cannot deliver because a gate code was not provided we cannot refund the delivery fee. If you prefer not to pick up we can redeliver it on the next following delivery day.
Redelivered order will be delivered accordingly:
Monday redelivered Wednesday
Wednesday redelivered Friday
Friday redelivered Monday
Our drivers deliver on Monday, Wednesday, or Friday. Your meals will be delivered on the same delivery day every week. The day your first order is delivered is your regular delivery day. In order, to change your delivery day you will need to call us at (916) 281-9339 by 6pm 3 days prior to your delivery day. We CANNOT guarantee delivery day changes requested via email. We are not responsible for delivery day changes sent via email.
The cut off time to submit changes is as follows:
Monday- 6pm the prior Friday
Wednesday – 6pm the prior Sunday
Friday –6pm the prior Tuesday
Whats the best way to reach ProTrain?
You can reach us via phone @ 916-281-9339 or email us at firstname.lastname@example.org. If you reach our voicemail system please either hang-up and email us or leave us a detailed message and we will call you back within 24hrs.
We recommend email for the best service as we have dedicated more resources to our email traffic and can usually get a response back within 20 min. Emails sent after business hours will be be addressed the following business day. The same goes for messages left outside of business operating hours.
At Pro-Train we offer multiple protein options for our customers but unfortunately some of the proteins are a bit higher in cost vs others. The higher cost proteins such as Salmon, Steak, and Shrimp are considered premium proteins. Adding premium protein meals to your orders will incur a $3-5.50/meal upcharge fee. You can have unlimited amounts of Chicken, Turkey, and Tilapia meals in your orders without incurring a premium fee.
Changing the standard meals or modifying/customizing them
Yes. Some simple changes can be fulfilled but typically our standard menu doesn’t allow for substitutes or customization. However, at the end of the checkout process you are able to simply navigate to the “modification radio button and space” and you can customize your meals here for a small $2/meal fee. Things like requesting a single specific vegetable, requesting no veggies and extra carbs (up to 1cup), requesting no carbs and extra veggies, requesting a specific carb (we will do our best to accommodate, if we can’t we will let you know and can initiate a refund if there is no resolution due to things like seasonality and availability.)
Heating Pro-Train meals
Heating is simple. Place your meal in the microwave for 2-3 min on high. The packaging will provide a natural steaming function and provide robust flavor. You may need to increase time to 5-7 min if cooking out of the freezer. You may also remove the cover and place the meal into the oven and bake on 420 degrees for 12-14 min. If frozen, additional time may be needed.
How long do Pro-Train meals stay fresh?
Our meals are sealed to maintain freshness for 4 days while refrigerated. We recommend placing the meals you will be consuming in the next 4 days in the fridge, the rest in the freezer and rotate as you are ready to consume. In the freezer the meals are good for up-to 1 month.
Pro-Train’s Cancellation and Refund Policy
We ask that all orders be cancelled by 6pm 3 days prior to selected delivery date. For Example if you select Monday as your delivery date, you must cancel online by Friday @ 11pm or call in during business hours to let us know by 6pm on the prior Friday. Orders for Wednesday must be cancelled online by Sunday @ 11pm or call in during business hours to let us know by 5pm on the prior Saturday, and Orders for Friday must be cancelled online by Tuesday @ 11pm or call in during business hours to let us know by 5pm on the prior Tuesday.
Cancellation must be communicated through email (email@example.com – please give as much detail as possible for your order) or over the phone (916-281-9339) to Pro-Train Food for Fitness to allow time to stop the order processing and food preparation. For full refund of order the cancellation policy must be met. Refund or Credit of missing items or errors occurred during delivery will be at the discretion of Pro-Train Food for Fitness.
Please note that our local pickup and local delivery are handled internally here at Pro-Train Food for Fitness, 1 & 2 day shipping leaves our facility and is transported via FedEX Home Delivery or Ground Networks. Shipping is non-refundable unless it is done in the appropriate time-frame as mentioned above. 1-day shipping is defined as 1-day shipping from the date chosen for “delivery/ship out.” 2-day shipping is defined as 2-day shipping from the date chosen for “delivery/ship out.” Pro-Train Food for Fitness will make every effort to work with FedEx to ensure that the 1-day or 2-day ship dates are met, in certain circumstances beyond our control the shipment may not arrive in time and may spoil due to extended time in route via FedEx. In these cases we will usually be able to remake and resend the items at no additional charge but must review on a case by case basis. Holidays may also delay transit time and the possibility of moving delivery dates could occur in these instances.
If a refund or credit is approved please allow 48 business hours for it to take effect. Pro-Train Food for Fitness is committed to the highest level of customer service and product quality and we pride ourselves on the same level of fairness when it comes to our Refund policy.
** OTHERS TO FILL IN SOMEWHERE ABOVE ***
What is KETO?
What is KETO? Most of our salads and Medium Sized “Lean & Green” meals are Keto friendly. Many of these are delicious and filling Keto options on their own or if you add avocado or nuts.
What is Lean and Green?
What is Lean & Green? These meals have had their normal carbohydrate (like brown rice) substituted with fiber rich vegetables like green beans, broccoli, or summer squash.
Can you help me meal plan?
Can you help me meal plan? YES… Visit FREE CONSULT FORM